The influence of pharmaceutical service quality on outpatient satisfaction levels at the regional general hospital of central buton regency in 2024

Introduction Pharmaceutical services are an important part of the health service system in hospitals because they play a direct role in supporting successful treatment and increasing patient satisfaction.

Research objective  to determine the influence of the quality of pharmaceutical services on outpatient satisfaction at the pharmacy installation of Regional Public Hospital of Central Buton Regency in 2024.

Method : This type of research is quantitative research with cross sectional design. The research sample amounted to 100 people. Sampling using purposed sampling method. The research instrument used questionnaire and data analysis was carried out by univariate, bivariate and multivariate analysis.

Results The results of the study showed that the variables of Physical Evidence/Tangible (p-value = 0.015), Reliability (p-value = 0.001), Responsiveness (p-value = 0.001), Assurance (p-value = 0.023), Empathy (p-value = 0.024) and Conformance (p-value = 0.023) which means that there is an influence of Physical Evidence, Reliability, Responsiveness, Assurance, Empathy and Conformance on patient satisfaction.

Conclusion There is an influence of the quality of pharmaceutical services on the satisfaction of outpatients at the Regional Public Hospital of Central Buton Regency.