Department of Computer Education, School of Science and Technology, Centro Escolar University Manila, Philippines.
World Journal of Advanced Research and Reviews, 2025, 25(02), 1764-1776
Article DOI: 10.30574/wjarr.2025.25.2.0389
Received on 01 January 2025; revised on 15 February 2025; accepted on 18 February 2025
This study addresses improvements in student administrative processes at Centro Escolar University (CEU)-Manila by developing and evaluating Alakdan, a mobile virtual assistant powered by Natural Language Processing (NLP). The chatbot guides students through key procedures such as admission, enrollment, scholarship applications, and diploma requests. Evaluated against the ISO/IEC 25010 software quality standards, Alakdan demonstrated high performance across seven attributes: functional suitability, performance efficiency, usability, reliability, security, maintainability, and portability. Testing revealed a low error rate (1.50%) and fallback rate (2.79%), with response times averaging 5–8 seconds. Positive user feedback underscores its effectiveness in reducing administrative burdens. This research contributes to AI applications in higher education and offers insights for future chatbot development in academic settings.
Mobile virtual assistant app; Natural language processing; Student-related administrative services; Process automation; Software development
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Francis Steven Z. Dungca, Reymark M. Garduque, Ellesia Catherine P. Reyes, Grace Marjorie B. Berber and Eliza B. Ayo. Development of Alakdan: An A.I. virtual assistant for Centro Escolar University processes. World Journal of Advanced Research and Reviews, 2025, 25(02), 1764-1776. Article DOI: https://doi.org/10.30574/wjarr.2025.25.2.0389.
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